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FAQ
Choose a topic that you are interested in:
PRODUCTS
Are the candles handmade?
Yes, all our candles are handmade in Poland.
How do you make candles?
Our candles are produced using the traditional craft method, during which all stages of production are done by hand. Cleaning the glass, attaching the wick, mixing the wax with the fragrance, pouring the candle in the glass, re-cleaning the glass, labeling and packing the candles into boxes.
What wax do you use to make candles?
We use natural rapeseed wax. It is biodegradable, GMO-free and not tested on animals. More information can be found on the RAW MATERIALS page.
Do you use safe fragrances?
Yes, our fragrances are safe for human health and the environment. They are IFRA certified and REACH compliant. They are not tested on animals. More information can be found on the RAW MATERIALS page.
Does a large candle smell stronger than a small one?
Yes, a large candle is more intense than a small candle. This is due to the greater surface area of the melted wax. Remember that when choosing candles, match its size to the size of the room.
I don’t know which fragrance to choose, can you help me?
Of course, we will be very happy to help you choose the right fragrance. Contact us by e-mail contact@leisure-candle.com or by phone +48 662 252 853.
Czy mogę zwrócić szkło po świecy, która się już wypaliła?
Ekologia ma dla nas ogromne znacznie, dlatego wprowadziliśmy usługę zwrotu szkła w zamian za rabat na kolejną sztukę. Szkło po Twojej świecy zostanie dokładnie wyczyszczone i użyjemy go jako szkło do nowej świecy. Usługę wymiany świecy możesz zamówić na stronie ZWROT SZKŁA.
How to make the candle burn evenly?
The first lighting of the scented candle is the most important. Be sure to burn as long as the surface of all the wax is parted (about 3 hours). Thanks to this, you will avoid the tunneling effect of the candle. Wax has the ability to “remember” the first burn, and if you put out the candle before the wax is completely melted, during the next burn, candle will melt till the same place.
Why doesn’t a candle burn out on one side?
Probably because the wick was too long and bent to one side. Before lighting the candle again, trim the wick to about 0.5 cm. If the wick in your candle is not clearly in the middle, move it. After the candle is extinguished, when the pool of wax is about 1 cm deep, try to center the wick using, for example, a toothpick. This will ensure that the heat from the flame will melt the wax in the candle evenly during the next burn.
Why can’t I burn a candle for more than 4 hours?
If you burn the candle for more than 4 hours, a “mushroom” will form on the wick, i.e. accumulated carbon. The flame may be too high and the wick too long, causing the candle to smoke.
Why is there discoloration on my candle?
Because it is made of natural wax, which, unlike paraffin or stearin, absorbs fragrance compositions differently. They can affect the appearance of discoloration, which, apart from visual effects, have no effect on the quality of the candle.
Why does the candle smoke?
The main cause of candle smoke is too long wick. As the candle burns, the wax in its vicinity melts, liquid wax is drawn into the wick to power it. If the wick is too long, the balance of heat and fuel will be disturbed. Then a chemical reaction occurs that can cause soot and smoke. In this situation, extinguish the candle and make sure that the wick is trimmed to about 0.5 cm.
Why does the flame in the candle flicker?
Probably because the wick in the candle is too long. Extinguish the candle and make sure the wick is trimmed to about 0.5 cm. Another reason may be exposure to a moving air source such as wind or draft. Under no circumstances should you burn a candle in such a place.
PLACING ORDER
Do I need to create an account in the store to place an order?
No, creating an account in the store is not mandatory.
How to create an account in the store?
You can set up an account in the store when placing an order or using the MY ACCOUNT page.
When will my order be shipped?
The execution of the order takes 1-3 working days.
What do order statuses mean?
Awaiting payment – means that we are waiting for your payment to be credited to our account. The status will only appear with the traditional bank transfer payment method.
In progress – status means that your order is being completed.
Fulfilled – Your order is ready to ship and waiting to be picked up by the courier.
Where can I track my order status?
We will inform you about the current status of the order by e-mail. If you don’t see the message in your inbox, check your SPAM folder.
Is it possible to cancel an order?
You can cancel the order until the status changes to completed.
No, creating an account in the store is not mandatory.
How to create an account in the store?
You can set up an account in the store when placing an order or using the MY ACCOUNT page.
When will my order be shipped?
The execution of the order takes 1-3 working days.
What do order statuses mean?
Awaiting payment – means that we are waiting for your payment to be credited to our account. The status will only appear with the traditional bank transfer payment method.
In progress – status means that your order is being completed.
Fulfilled – Your order is ready to ship and waiting to be picked up by the courier.
Where can I track my order status?
We will inform you about the current status of the order by e-mail. If you don’t see the message in your inbox, check your SPAM folder.
Is it possible to cancel an order?
You can cancel the order until the status changes to completed.
PAYMENTS
What payment methods are available?
We provide such payment methods as Google Play, traditional transfer, card payment. More information can be found on the PAYMENT METHODS page.
When the payment is charged?
When choosing online payments, payment is automatically debited from your account.
How can I get a VAT invoice?
When placing an order, provide the invoice details in the order notes.
Are my bank card details safe?
Yes, all data provided when placing an order are safe. Information is sent in encrypted form, which ensures full protection of confidential data. The website’s SSL certificate is a guarantee of security (click on the padlock next to the website address to see the certificate).
Where to get bank transfer details?
If you choose to pay by traditional bank transfer, we will send you bank transfer details by e-mail. If you don’t see the message, check your SPAM folder. Message not received? Contact us by e-mail at contact@leisure-candle.com
We provide such payment methods as Google Play, traditional transfer, card payment. More information can be found on the PAYMENT METHODS page.
When the payment is charged?
When choosing online payments, payment is automatically debited from your account.
How can I get a VAT invoice?
When placing an order, provide the invoice details in the order notes.
Are my bank card details safe?
Yes, all data provided when placing an order are safe. Information is sent in encrypted form, which ensures full protection of confidential data. The website’s SSL certificate is a guarantee of security (click on the padlock next to the website address to see the certificate).
Where to get bank transfer details?
If you choose to pay by traditional bank transfer, we will send you bank transfer details by e-mail. If you don’t see the message, check your SPAM folder. Message not received? Contact us by e-mail at contact@leisure-candle.com
DELIVERY
How long does delivery take?
Order delivery takes 3-5 business days.
How much does delivery cost?
Information on current delivery prices can be found on the DELIVERY AND RETURN page
Is it possible to track the shipment?
Yes, the order tracking link is sent automatically after the courier collects the parcel.
BRAK
BRAK
Order delivery takes 3-5 business days.
How much does delivery cost?
Information on current delivery prices can be found on the DELIVERY AND RETURN page
Is it possible to track the shipment?
Yes, the order tracking link is sent automatically after the courier collects the parcel.
BRAK
BRAK
RETURN AND COMPLAINT
What if I receive the wrong or damaged product?
Immediately contact us by e-mail at contact@leisure-candle.com, attach photos of the damaged product to the message.
What is the return procedure?
Inform us about it by e-mail, attach the completed RETURN FORM to the return shipment. Remember that you have 14 days from the date of delivery to return the product. The returned products cannot be damaged, after positive verification of the products, we will refund your money to your account.
Do I have to pay for the return?
Yes, return payment is payable by the customer.
Immediately contact us by e-mail at contact@leisure-candle.com, attach photos of the damaged product to the message.
What is the return procedure?
Inform us about it by e-mail, attach the completed RETURN FORM to the return shipment. Remember that you have 14 days from the date of delivery to return the product. The returned products cannot be damaged, after positive verification of the products, we will refund your money to your account.
Do I have to pay for the return?
Yes, return payment is payable by the customer.